overseas delivery

a guide for orders overseas deliveries...

We regularly despatch to overseas destinations and because of our high volumes we are able to offer very competitive rates to Europe, North America and the rest of the world.
 

Delivery to European Regions

All our displayed prices are in pounds sterling and include Value Added Tax at 20%. Exchange rates vary and are determined by your credit card provider at the time of purchase. Here is an excellent quick link to convert from U.K. Pounds to Euros and other currencies: XE.com Personal Currency Assistant.

Delivery costs are per order - any number of items up to 30kg. For larger orders we will advise you of any additional charges for your approval before we despatch and before your card is charged.
 

Pricing and Delivery for Non-European Delivery Addresses

Our displayed prices include Value Added Tax (VAT) at 20%. This sales tax is not applicable on sales outside the EU and will be deducted from orders to the USA, Canada and the rest of the world during checkout. Divide our displayed price by 1.2 to get the price you will pay.

Exchange rates vary and are determined by your credit card provider at the time of purchase. Here is an excellent quick link to convert from U.K. Pounds to Euros and other currencies: XE.com Personal Currency Assistant.

You should also check if your order will be subject to any import charges, as we cannot do this before dispatching your order.
 

Shipping Charges

Shipping charges are based on size and weight. When you place your order an estimated shipping charge of £45 is added automatically to your order. We will advise you of the actual cost for your approval before we despatch and before your card is charged.

We use Parcelforce for these deliveries, and due to the large quantity of goods we send abroad, we have been able to negotiate special prices. As a rough guide typical delivery costs to North America for a 10Kg (23lb) order is about GBP £40.

Delivery takes about 5 - 10 working days. Please mark deliveries as 'UNCHECKED' when you sign for them in case there has been damage in transit.

Items such as kitchen knives are relatively inexpensive to send and large savings can be made on the prices charged in North America. Denby is one of the most popular items we send but it is quite heavy and requires a considerable amount of packaging. However, it is a lot less expensive on our website to start with which usually makes it well worth while. As an example, a 20 piece set costing £150 would cost about £37.50 to deliver. Dunoon mugs are also very popular items and sample delivery prices are: 1 set of 3 mugs - about £25. Electrical goods in Europe are 220V - 240V and therefore are normally not suitable for North America.

Please don't hesitate to contact us if you have any questions.