terms & conditions

The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of quality cookware - is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us.
 

Find out about the Pots and Pans guarantee, and more about our products.

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

• authorisation of your payment failed

• we made a pricing or product description error

• you're not eligible to order from Pots and Pans

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge).

To cancel your order, contact us.

We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.

Our registered office

Pots and Pans, Geisher Road, Callander, Stirlingshire, FK17 8LX

Telephone +44 (0)1877 339900 - Facsimile +44 (0)1877 339509

Pots and Pans (Scotland) Limited, trading as Pots and Pans, is a VAT registered company in the UK: 888950058

Place of Registration: Callander

Company Registration Number: SC154311