technical helptechnical areas Browser compatibilityOur website has been designed for use with all popular browsers, including Internet Explorer 5.5 and above, Firefox 1.0 and above, Opera 8 and above as well as Safari for Apple OS X. If you are using any version of IE that is below 5.5, we would advise you to upgrade to the latest version.
How to use this website
We've tried to make the website easy to use. Browse through the brand pages to view what's available, or use the search box to look for specific products. When you find what you're after simply add it to your basket and proceed to the checkout when you're ready to pay for your shopping. In case you have any trouble, here are some instructions on how to use our website.
Using the basket
The basket is very much like a real shopping basket: find the products you'd like to buy and place them in your basket before going to the checkout. Then simply follow the checkout pages until your purchase is complete! Find out more about how the basket works.
Safe online shopping
Shopping online with us is safe. We've been using the Secure Socket Layer (SSL) encryption method since 1999 and have never had any problems with security. However, if you're still wary, you can call our friendly Customer Services team on 01877 332 701.
Secure web pages
If you're having difficulty accessing the secure parts of our site, first check your network connectivity. If this isn't the cause of the problem, make sure that any third-party firewall or antivirus programs aren't preventing you from connecting to our website. You should also try deleting your cache (see above). Finally, we would recommend that you verify that your browser is configured to use SSL 2.0 and SSL 3.0.
To do this, please refer to your browser's help guide.
How to make sure Pots and Pans emails reach your inbox safely
If our email address is not in your address book then your ISP may block our emails. This means that our newsletters and order confirmation emails may go into your spam folder instead of your inbox. To ensure messages from Pots and Pans get to you safely, please add the following email address to your address book or safe senders list
admin@pots-and-pans.co.uk - this is the email address customer services uses to communicate with customers.
Cookies
In order for our website to work effectively you must have cookies enabled - find out about cookies. If you're experiencing problems adding items to the basket, or placing your order, then we'd advise you to check your cookie settings - disabling cookies or blocking them for our site may restrict access to certain areas.
Please refer to your browser's help section on how to enable cookies.
Cache
In order to speed up your journey through a website, web browsers are designed to keep recently viewed pages in a cache where they are quick and easy to access. Although this saves time, it can sometimes result in a page displaying incorrectly or not being up to date. If you're having trouble using our website, try clearing the cache (also sometimes known as the 'temporary internet files' folder) and close the browser. When you re-open the browser, access the site by typing www.pots-and-pans.co.uk directly in the address bar.
Please refer to your browser's help guide for instructions on how to clear your cache.
JavaScript
JavaScript is a programming language that is used in a lot of websites, including ours. It basically helps to make the site more interactive. In order for you to have the best possible online shopping experience with us, we advise you to set your browser to enable JavaScript.
Please refer to your browser's help section to verify that you have JavaScript enabled.
Disclaimer
Please note that any technical advice suggested here or by our staff over the phone or in an email is given in an effort to help you shop online with us.
You are ultimately responsible for the health of your computer, so if you're not sure about something, please consult a qualified computer technician.
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