Delivery Information

UK Mainland (including Scottish Highlands, Isle of Wight and Skye)

We use Parcelforce 24 for our express delivery. This service requires a signature so please ensure someone is available to receive the delivery - you will be notified of despatch by email.

Our standard charge is for COURIER DELIVERY to mainland U.K. addresses:

£4.95 per order (any number of items up to 30kg).

We use Parcelforce Courier Services (signed for and tracked) to ensure that your order is with you as soon as possible - usually within 2 business days of leaving our warehouse.

Parcelforce do charge for different delivery times, e.g. before noon or Saturday. Please contact us for more information.

Making our delivery costs transparent enables us to keep the price for each item as low as possible. When other companies offer 'free' delivery, the delivery charge is built into each item. If you buy more than one item, you could end up paying a delivery charge several times over.

Delivery to UK Non-Mainland Regions

Channel Islands via Courier	2-5 Working Days	£9.25
Northern Ireland via Courier	2-3 Working Days	£13.95
Isle of Man, Isles of Scilly, Scottish Isles & Other Offshore via Courier	2-4 Working Days	£13.95

All our displayed prices include Value Added Tax at 17.5%, except for the Channel Islands.

Delivery costs are per order - any number of items up to 30kg. For heavier orders we will contact you with the actual cost of sending the goods to enable you to agree (or not) to the additional charge before we send them and before your card is debited.

Delivery to European Regions

Belgium, Luxembourg and Netherlands	2-5 Working Days	£11.95
Republic of Ireland	2-5 Working Days	£13.95
Denmark, France, Germany and Monaco	2-5 Working Days	£14.95
Austria, Greece, Italy, Portugal and Mainland Spain	2-5 Working Days	£27.95
Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Switzerland, Hungary, Slovenia and San Marino	2-5 Working Days	£35.00
Bulgaria, Gibraltar and Malta	2-5 Working Days	£37.95
Other European Areas (estimated - we will contact you with the correct price)	2-5 Working Days	£45.00
Turkey	2-5 Working Days	£65.00

All our displayed prices are in pounds sterling and include Value Added Tax at 17.5%. Exchange rates vary and are determined by your credit card provider at the time of purchase. Here is an excellent quick link to convert from U.K. Pounds to Euros and other currencies: XE.com Personal Currency Assistant.

Delivery costs are per order - any number of items up to 30kg. For heavier orders we will contact you with the actual cost of sending the goods to enable you to agree (or not) to the additional charge before we send them and before your card is debited.

Pricing and Delivery for Customers in the USA and Other Parts of the World

Our displayed prices include Value Added Tax (VAT) at 17.5%. This sales tax is not applicable on sales outside the EU and will be deducted from orders to the USA, Canada and the rest of the world during checkout. Divide our displayed price by 1.175 to get the price you will pay.

Exchange rates vary and are determined by your credit card provider at the time of purchase. Here is an excellent quick link to convert from U.K. Pounds to Euros and other currencies: XE.com Personal Currency Assistant.

You should also check if your order will be subject to any import charges, as we cannot do this before dispatching your order.

Shipping

Shipping charges are based on size and weight. When you place your order an estimated shipping charge of £45 is added automatically to your order. We will then contact you with the actual cost of sending the goods to enable you to agree (or not) to the delivery charge before we send them and before your card is debited. We use Parcelforce for these deliveries, and due to the large quantity of goods we send abroad, we have been able to negotiate special prices. As a rough guide typical delivery costs to North America are:

2 kilos = £21
5 kilos = £30
10 kilos = £40

Delivery takes about 5 - 10 working days. Please mark deliveries as 'UNCHECKED' when you sign for them in case there has been damage in transit.

Items such as kitchen knives are relatively inexpensive to send and large savings can be made on the prices charged in North America. Denby is one of the most popular items we send but it is quite heavy and requires a considerable amount of packaging. However, it is a lot less expensive on our website to start with which usually makes it well worth while. As an example, a 20 piece set costing £150 would cost about £37.50 to deliver. Dunoon mugs are also very popular items and sample delivery prices are: 1 set of 3 mugs - about £25. Electrical goods in Europe are 220V - 240V and therefore are normally not suitable for North America.

Please don't hesitate to contact us if you have any questions.

Who are our carriers?

Parcelforce Worldwide provide a vital link for British Businesses needing to send express shipments internationally and in the UK. They recognise that their customers have a choice and aim to offer all their customers high quality and fairly priced services.

The Parcelforce Courier service requires a signature so please ensure someone is available to receive the delivery - you will be notified by email once your goods have been dispatched.

Upon receipt of goods please endorse the Parcelforce delivery note with both your signature and the time of delivery. Undelivered parcels must be reported to us within 7 working days. If you find that your goods have been damaged in transit, or part of your shipment is missing, please tell us immediately upon receipt of goods quoting your order number (telephone 01877 339900).
We will either refund the original amount paid or send a replacement - whichever you prefer.

Problems?

In the unlikely event that you have a problem with your order please contact us. Unfortunately we are unable to guarantee delivery timescales, as we rely on a third party (our carrier), however, over 98.5% of deliveries are achieved on time.

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We try to offer the lowest prices available - if you find it cheaper, let us know and we'll try and price match.

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